Shipping policy

Shipping and Delivery Policy for www.flssupply.com and Fanelli Landscape Supply:

At www.flssupply.com and Fanelli Landscape Supply, we strive to provide efficient and reliable shipping and delivery services for our customers. Please review the following policy to understand how we handle shipping and delivery of our products.

Shipping Methods and Carriers: We offer shipping with our own vehicles flatbed or dump truck. We aim to choose the most reliable and cost-effective shipping method for each order.
Order Processing Time: Once you place an order on flssupply.com, our team will process it within Four business days. Processing time may vary depending on the availability of the product and order volume. We make every effort to expedite the processing of orders to ensure prompt shipment.
Shipping Time: Shipping time refers to the transit time required for your order to reach the designated delivery address. The shipping time depends on the destination and the shipping method chosen during checkout. Estimated shipping times will be provided at the time of purchase.
Shipping Costs: Shipping costs are calculated based on various factors, including the weight and dimensions of the package, the shipping method chosen, and the destination. Shipping charges will be displayed during the checkout process, allowing you to review the costs before confirming your order. We may offer free shipping on select products or for orders that meet specified criteria.
Delivery Address: It is the customer's responsibility to ensure that the delivery address provided during the checkout process is accurate and complete. We recommend double-checking the address to avoid delays or misdelivery. If you need to update the delivery address after placing the order, please contact our customer support team as soon as possible.
Delivery Confirmation and Receipt: For most orders, a signature may be required upon delivery to ensure the safe receipt of your products. If you are not available at the delivery address, the carrier may leave a delivery attempt notice or make alternative arrangements for redelivery or pickup. Please follow the carrier's instructions in such cases.
Order Issues and Support: If you encounter any issues with your order, such as a damaged package, missing items, or delivery delays, please contact our customer support team immediately. We will work diligently to resolve any problems and ensure your satisfaction.

Please note that this shipping and delivery policy is subject to change without prior notice. We recommend reviewing this policy periodically or contacting our customer support team for the most up-to-date information regarding shipping and delivery processes.

If you have any further questions or require assistance, please don't hesitate to reach out to our customer support team at 1-718-761-5698